/  Privacy Policy

This privacy policy sets out how Popolo Ceramico uses and protects any information that you give Popolo Ceramico when you use this website or other forms of communications with us. Popolo Ceramico is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Popolo Ceramico may change this policy from time to time by updating this page. This policy is effective from 25th May 2018.


Popolo Ceramico are responsible for your personal data. This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.popoloceramico.co.uk, including any information you may provide through our site when you purchase a product or service or sign up to our newsletter. It also covers any other data that you may provide to us during or after the booking process. By providing us with your data, you warrant to us that you are over 13 years of age. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO) We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by email us atsales@popoloceramico.co.uk


Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process identity data may include your first name and last name, contact data may include your email address and telephone number (home address and delivery address if ordering direct from website or is requested delivery when ordering at one of our events) financial Data may include your bank account and payment card details, transaction data may include details about payments between us and other details of purchases made by you, technical data may include your IP addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site, profile data may include orders or feedback, usage data may include information about how you use our website, products and services and marketing and communications data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.


PWe collect data about you through direct interactions with one of our franchisees when adding your contact details in to our order book. This will include your full name, contact number, e-mail address, details of your order and your preferred payment method, when ordering products or services from our website, if you subscribe to our newsletter, consent when advising its ok to contact you regarding our products, services and any offers, when you give feedback, automated interactions when you use our site and third parties or publicly available sources, such as Facebook or Mailchimp.


We will only use your personal data when legally permitted. The most common uses of your personal data are when we need to contact you regarding your order, where it is necessary for our legitimate interests to receive information on our products, services and any promotional offers and where we need to comply with a legal or regulatory obligation. You have the right to withdraw consent to marketing at any time by emailingsales@popoloceramico.co.uk.


You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or after 25th May 2018 if you provided us with your details and ticked the box of consent at order entry for us to send you marketing communications and in each case, you have not opted out of receiving that marketing. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us when placing order.


We will only use your personal data for the purposes for which we collected it, if we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way and we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.